Customer Testimonials

I was given the opportunity to test drive the f-pace by your sales associate William Scandalis. My husband and I were highly impressed regarding his knowledge of the company vehicles and the time he took to answer our questions. As excited I was about my new car, I felt he was just as excited. He had nothing but wonderful things to say about the jaguar company and I felt he meant every word. He is truly an asset to your company and I look forward to working with him again. Thank You Jen
Jen, September 2016

William Scandalis, was a great help and very knowledgeable about his inventory and the vehicle I was interested in. I was looking for durability with a luxury car ride and value. William was able to show me a Certified Pre-owned, low miles LR4. He educated me on Land Rover and met the requirements I needed and closed the deal within 24 hours. I was also impressed with his sales manager Johnny, who was helpful in working out financing and final details needed to get the deal done.

Scott, May 2016

Lakeside Land Rover was the fourth dealer in Michigan we visited following the Farmington, Birmingham and Grand Rapids locations. To put this all into perspective, Lakeside exceeded, not only our expectations, but the the customer service of the preceding dealers we visited. Before visiting Lakeside, I called and was connected to Sales Consultant, Vinnie Fusco, who immediately provided me with the answer I was seeking .... "Does Lakeside have the Range Rover I was looking for, including the exact color, options and price range?" Without getting the run-around, I was put on hold for less than one minute and provided with a simple, "Yes, we can do that for you Sir!" When my wife, two small children and myself visited the facility on Hall Road, we were treated as if we were the only customers on-site, regardless of the fact that Vinnie was juggling two other customers simultaneously. He did not allow us to just hand around, he checked on us and finally took us to our future Range Rover and went over all the specifications and answered the questions we had. The kids were distracted in the play-room they cleverly stocked with toys and TV/DVD. When it was time to make the deal, Vinnie was up-front with everything, and also invited the Sales Manager to answer any additional questions to ensure complete customer satisfaction. The only regret we experienced was not contacting/visiting Lakeside first.
Viktor, March 2016

Vinny is really great and courteous, explained everything very well. Looking forward to working with him again when my lease is up!

Iveson Family, December 2015

Dave and Lee in the parts department are great assistance for ordering any land or jag part that i've ever had to call in! these guys know their stuff, and will advice you anytime they can!

Mike Gregersen, November 2015

 Just picked up my Range Rover Sport and want to highly recommend Robbert Erne who assisted me with the purchase. Great communication and follow up through the entire process. Oh, and I love this car! User, October 2015

I am new to this area and I am so happy I called Lakeside Jaguar service department. Adam my service representative and Darren my mechanic worked as a team to restore my 2003 Jaguar X-type to top notch working order. Adam and Darren both took me back into the shop so I could see exactly what work needed to be done. There was no question whatsoever I needed the work done after I saw it for myself. I had a great loaner too! A new Range Rover Evoque during the process! I needed the dreaded oil pan gasket repair, and transfer case leak. I also got my headlights rebuilt, for a fraction of the price had I decided to go to the "jag specialist shop". Great service, and I now have a dealership relationship I can trust. Adam is your go to guy. He is the one guy every organization needs to be successful. My car needed repair and I has a great experience! I am confident in the repairs and the warranty. I am confident I will return without hesitation. Thanks Adam! Loved It!

Aarti Jaganmatri, October 2015

William was awesome, very attentive and caring, he really took care of me. This is my 3rd jaguar and they keep getting better and better, wouldn't trade it for nothing. I recommend jaguar land rover Lakeside fit purchasing your next vehicle.

Vivian Colbert, March 2015

The staff was extremely helpful, friendly and efficient. I received outstanding customer service that went beyond my expectations. The vehicle is excellent quality and I am very satisfied with my purchase and my experience with Robert Richie and the Land Rover Lakeside Dealership. I would highly recommend this dealership and vehicle.

Thomas Guastello, January 2015

I like the thorough review of my vehicle and expert analysis to keep the vehicle running in tip-top condition. Every attention to detail is recognized & achieved.

Marguerite Little, February 2014
My land rover was running in to a few issues with leaks and warning lights. I took it to Jaguar Land rover, and they took care of me (free rental and repair). After a few weeks, I had the same issues again. I took the car to them, and they apologized. After they gave me a new Land Rover for a loaner, they found rodents caused some more damage under the vehicle. After looking into the bill, they covered the costs. The service, support, and knowledge was awesome. I will definitely go back.

Google User, February 2014

The entire service department is consistently pleasant and professional in demeanor. They provide quality service in a timely fashion.

Kelly Smith, January 2014

What a dealership! Clean, comfortable, and excellent service. I just purchased a new Range Rover Sport, and the experience was over the top. Robert and William were on the ball for every point of the transaction. I was informed of each movement of the vehicle through production, and then all the paperwork was ready when I arrived to pick it up. I can't say enough about how organized and thorough the dealership was. They have taken the luxury purchase experience to a new level and I will surely be back!

Jeremy Brown, December 2013

Lakeside Jaguar is unbelievable. They take pride in their  professionalism. From the time they greet you until you leave you can have total confidence. Everything is clean, their waiting room is impeccable and comfortable. They are honest and they even brought my dirty Jaguar back clean!!! They had to shuttle me to work, then they delivered my car when it was done. I wish everyone treated their customers as well.

Jill Bleeda, August 2013

We just recently purchased a Land Rover and brought it in to have the towing package added on to the vehicle. I was kindly greeted when I entered the shop and explained that I knew that it would take about 2 hours for the installation, I asked for a ride to the mall to kill the time. Keith had a driver take me to the mall and pick me up when the installation was complete. Definitely front door service!! Thanks!

Ty Sajan, July 2013
Land rover lakeside did a great job with my recent service. Wendy Doman,the service advisor did an excellent job with explaining everything that needed to be done. Keith the service manager was very helpful with the service. I would recommend them very highly.

Heerb Hornbacher, May 2013
At Jaguar Land Rover Lakeside is truly above and beyond from your sales associate to the overall appearance of the facility, it's a very relaxed environment and god knows how exciting getting a new or used car can be, but here you will find yourself very calm and relaxed. This was the best place to get a car period. And Brian Lister is the best guy there to se, he will make sure you are comfortable and will assure you quality services out the door and every time you return. Tell them phil sent you! Thanks!

Phil Collins, March 2013

 Despite a fierce migraine, I decide to go to the dealership since I needed an oil change. When I arrived I was graciously greeted by Wendy and I explained that I had a migraine, hence the sunglasses. She stated that she would get me out of there as soon as possible; which she did in about an hour! She also spoke very quietly, which if you're a migraine sufferer you know makes a big difference! Customer service should always be at the forefront of all employees' minds and it definitely shows with Wendy! Wendy, thank you so much for being so thoughtful and kind-hearted!

Lindsay McCullers, February 2013
I am very impressed with the service I received at Jaguar Land Rover Lakeside. The entire facility is extremely clean, and comfortable to stay in while waiting on your car. The staff is very considerate, and treat you the way a business should treat you, no matter what you are there for. I highly suggest the dealer for whatever it may be.

Harlan Minor, January 2013
I bring my X-Type to Jaguar Land Rover Lakeside whenever I need something done to keep my car running strong. The service is A-1 and they know how to treat you. You pull up, the door opens, you step out of your car and there is always someone there to greet you and ready to help. A place where everyone knows your name.. " It's a good feeling knowing they appreciate your business. "

Matthew Nelson, December 2012
I'd just like to take an opportunity to thank the folks at Jaguar Land Rover Lakeside, in particular Adam and Brett in the Service Department, for their outstanding service. The issue with my 2004 Discovery was not average by any means, and these two gentleman handled it without hesitation. From the exceptional work done to the vehicle, to the excellent customer service provided during the entire ordeal, I won't even consider taking my vehicle anywhere else after this. I write this as someone whom has worked in dealerships for nearly 20 years, including management positions in both service and parts, there isn't a facility around that couldn't learn a great deal by simply observing how these fine folks handle their operation. Thank you.

M. Burke, December 2012
Jaguar always provides excellent service and customer care. They go out of their way to make you a satisfied customer and a return customer. Highly recommend the dealership on Hall Road in Macomb Township.

Theresa Boyce, December 2013
I recently purchased a vehicle at Jaguar Land Rover Lakeside and had my first service experience this week. From my phone call to set up the appointment to the actual service work, I was treated with kindness and respect. I have nothing but good feelings about my experience. I would like to say a special thanks to Adam who took the time to answer all the questions I could possibly come up with. His patience and knowledge made me feel comfortable with choosing to have my car serviced at this dealership and solidified the decision to continue to have all my service work done there. I'd also like to send a special thanks for letting me sneak a peek at the new model of my vehicle, I know what's on this years Xmas list! You guys are the best...highly recommended.

Brandy Bounds, October 2012
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